Dell Recruits Freshers 2008 as well as (uptp 3 Years experience)

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Dell Recruits Freshers ( TSR / Sr. TSR)

TSR / Sr. TSR (Voice)
Experience : 0 - 3 Years
Location : Bengaluru/Bangalore
Industry Type : BPO/ITES /CRM/Transcription
Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Job Description

• Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
• Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

Desired Candidate Profile:

• Bachelor Degree, PUC (with one year of international call center experience);
• Diploma Courses (post 10+2 with 1 year international call center experience);
• Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
• Basics of Computers including Operating Systems, hardware and internet.
• Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage Exposure to technical support trouble shooting in international call centers will be an added advantage.

Fresher can also apply !

Lionbridge Tech Walkin for freshers 2008 batch on July 8 - 11

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Lionbridge Tech walkin

Walkin Date:8th to 11th July 2008 between 11:00 AM to 4:00 PM
Experience : 0 - 1 Years
Location : Chennai
Education : UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Industry Type : IT-Software/ Software Services
Functional Area : E-Commerce, Internet Technologies

Job Description
The main aim of the work is to improve the quality of a search engine's results for all web users worldwide. The work involves evaluating results of a web search, for their appropriateness to the search query input. You will be required to provide feedback i.e. your opinion of the result displayed.

Desired Candidate Profile
Proficiency in English is essential
Fluency in English is essential
We are seeking people who have access to the internet, and are confident in using the Internet
Background in IT is helpful but not essential

If you think that this is the right opportunity, then Walkin to our chennai office from with your updated CV and a recent photograph

Lionbridge
Ascendas - International Tech Park,
'Crest' 7th Floor, Unit Nos. 1 & 2,
Taramani Road, Chennai 600 113.